Refund Policy
- Version:
- 2026-06-10
- Effective from:
- 2026-06-10
1. Seven (7)-Day Satisfaction Guarantee
As a commercial policy, Espres voluntarily grants a seven (7)-calendar-day satisfaction guarantee period counted from the date of contracting the paid plan, during which you may cancel and request a full refund of the first charge. This period is additional to and independent of any rights you may have as a consumer under the Federal Consumer Protection Law.
To exercise this guarantee, send a request within the stated period to soporte@espres.app with the subject "Satisfaction Guarantee", indicating the email address on your account and the date of contracting. Espres will process the refund of the amount paid within ten (10) business days following confirmation of the request.
2. Refunds Outside the Rescission Period
Outside the seven-day satisfaction guarantee period, subscription payments are non-refundable, except in the following exceptional cases: (a) verifiable billing error attributable to Espres (duplicate charge, incorrect charge); (b) service interruption attributable to Espres that exceeded twenty-four (24) continuous hours within a billing period, in which case a prorated credit will be applied for the time of interruption; (c) extraordinary circumstances evaluated on a case-by-case basis, at Espres's discretion. Interruptions caused by force majeure, acts of God, or failures of third-party providers (including, without limitation, Stripe, Supabase, or cloud infrastructure providers) do not generate a credit or refund, except as required by applicable law.
Refund requests for the above cases must be submitted within thirty (30) calendar days following the event that gives rise to them, by sending an email to soporte@espres.app with the subject "Refund Request" and a description of the case.
3. Non-Refundable Items
Refunds do not apply for: (a) payments for billing periods that have already elapsed that do not correspond to an Espres error; (b) proration charges generated by adding users during the billing period; (c) cancellations made after the seven-day satisfaction guarantee period; (d) accounts suspended for violation of the Terms of Service or for fraudulent activity.
The free fourteen (14)-day trial period does not generate any charge; therefore, there is no amount to refund when the trial concludes without contracting the Pro plan.
4. Refund Process
Approved refunds are credited to the original payment method used in the transaction within ten (10) business days following approval of the request. The time for the credit to appear on your bank or card statement may vary depending on your financial institution. Refunds are processed in the same currency and for the same amount as the original charge; Espres does not assume exchange-rate differences or fees charged by your financial institution.
Espres does not issue cash refunds or direct bank transfers unless the original payment method is no longer available, in which case alternative payment arrangements will be coordinated through the support team.
5. Chargebacks
We ask that, before initiating a chargeback with your bank or card issuer, you contact us at soporte@espres.app. Most situations can be resolved quickly and directly.
Opening a chargeback dispute may result in temporary account suspension while the process is resolved with the corresponding financial institution. The account will be reactivated once the dispute is resolved, in accordance with its outcome.