Question 1

What exactly is Espres?

Accepted Answer

Espres is route sales software for distribution businesses. It handles routes, customers, inventory, collections, and reports — through a web app and a mobile app that works offline.

Question 2

What kind of businesses is it for?

Accepted Answer

Any business with reps visiting customers in the field: bakeries, beverage distributors, grocery wholesalers, delivery hardware, B2B manufacturing, cleaning products, software distributors, and any operation with field reps. Teams from 1 to hundreds of reps.

Question 3

Who built Espres?

Accepted Answer

Espres was born in Mexico to solve a concrete problem distribution businesses face: losing time in Excel and WhatsApp just to know what happened today. Panificadora Estrella was the first real customer; today it serves companies across many industries.

Question 4

How much does it cost?

Accepted Answer

The Free plan is $0 forever, up to 2 active sellers (no AI credits). The Pro plan is $249 MXN per active seller per month — only the months they run a route — and includes 100 AI credits per seller. Enterprise is custom for larger operations.

Question 5

Is the free plan really forever?

Accepted Answer

Yes. It's not a trial and it doesn't expire. If your operation fits in 2 active sellers, use Free indefinitely.

Question 6

How is the Pro plan billed?

Accepted Answer

Monthly, for each active seller — only the months they run a route. No contracts, no annual lock-ins. Cancel anytime.

Question 7

Can I change plans?

Accepted Answer

Yes, any time. Upgrade to Pro as your team grows; drop to Free if you scale down.

Question 8

Does it really work offline?

Accepted Answer

Yes. The mobile app stores everything on the device and syncs when signal returns. Zero data loss.

Question 9

What happens to data when there's no signal?

Accepted Answer

It's saved locally and syncs automatically once connection returns. The rep notices nothing — they keep working as usual.

Question 10

Does it track reps via GPS?

Accepted Answer

Yes. Every visit is logged with the check-in location, and you can see your team's route in real time from the web dashboard. Useful for visit auditing, route optimization, and cutting fuel costs.

Question 11

Does Espres scan barcodes and print tickets?

Accepted Answer

Yes. The phone camera works as a barcode reader to speed up dispatch. When you close the sale, connect a Bluetooth thermal printer and issue the delivery ticket instantly.

Question 12

Does it support per-route price lists?

Accepted Answer

Yes. Assign a price list to each route and the app applies the right rate on every sale — your reps always charge the right margin, no paper lists.

Question 13

Can I import my customers from Excel?

Accepted Answer

Yes. Upload your Excel/CSV with customers, products, or pricing from the web panel. We can help with large initial imports.

Question 14

Does Espres issue invoices (CFDI)?

Accepted Answer

Not directly for now, but we export sales data so you can push it into your billing system. Direct integration is on our radar.

Question 15

Is there a mobile app?

Accepted Answer

Yes, on Android. The field app downloads from espres.app/descargar. The Google Play release is on its way. The admin side runs in the browser on any phone, nothing to install.

Question 16

How many reps fit in each plan?

Accepted Answer

Free: up to 2 active sellers. Pro: unlimited users at $249 MXN per active seller per month. Enterprise: custom to your needs.

Question 17

Can I control what each rep sees?

Accepted Answer

Yes. Three roles: Admin (everything), Supervisor (operations), Rep (only their route and customers). Finer-grained permissions on the Enterprise plan.

Question 18

Do reps see cost prices?

Accepted Answer

Not by default. Reps only see selling prices. Cost data is reserved for Admin and Supervisor.

Question 19

Is my data mine?

Accepted Answer

Always. Your data is yours; we only host it.

Question 20

Can I export everything if I leave?

Accepted Answer

Yes. Export customers, products, sales, inventory, and reports any time from the web panel.

Question 21

Where is the data stored?

Accepted Answer

On Supabase infrastructure with servers in the U.S. Encrypted in transit and at rest.

Question 22

How secure is it?

Accepted Answer

Email authentication, hashed passwords, encrypted connection (HTTPS), per-organization isolation. Your company's data never mixes with another.

Question 23

Is support available in Spanish?

Accepted Answer

Yes — Mexican Spanish 100%. No chatbots: real people respond.

Question 24

How long does it take to get going?

Accepted Answer

Sign up and get started: under 5 minutes. Loading your first customers and routes: ~1 hour. Full team operating: 1-2 days on Free or Pro.

Question 25

Is there training?

Accepted Answer

Free and Pro: video tutorials and online guides. Enterprise: dedicated training included.

Frequently asked questions

About Espres

Free plan and pricing

Features

Team and permissions

Data and security

Support and implementation

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